"the benefits of
moving to Webscribe came through quickly, especially from the lapsed
mailing they organised, and their online facility definitely appeals to
our subscribers."
Dr Julian Baginni
The Philosophers Magazine
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Features
- Incoming Orders - orders for new and renewed subscription can be
taken by telephone, post, via webscribe.co.uk and via your
website. Orders can be accompanied with a variety of payment methods and
we also raise pro-forma invoices and receipts on requested. Acknowledgements
are sent as standard with Internet orders and we provide for special
offers, promotional gifts, and free, controlled and gift
subscriptions.
- Order processing - Internet orders are sent to our database
continuously 24 hours a day. Postal and telephone orders are entered manually, usually
within the same day but never more that
the next day.
- Back-Issue and Merchandise Orders - incoming orders can be taken by
post or by telephone and this service includes picking, packing and dispatching.
- Ongoing Subscription Management - during the course of the
subscription, we will deal with any queries or problems that may
arise. We understand the importance of acting on behalf of the
publisher and our customer service team is trained to deal with
subscriber's requests promptly, politely and effectively.
- Renewals - our standard renewals program is made up of three notices -
the first is sent with one issue remaining, second on expiry and third on
lapsed. Email renewals are sent to any subscriber with email
information. This process is automated so that subscribers are contacted
without fail.
- Despatch and Mailing - single
issue subscriptions are sent via our mailing house. We also have
the facilities to provide for specials, such as special packaging or
multi-copies.
- ABC Auditing - we are able to
provide the required ABC Auditing information on request.
- Publisher Information and Reports
- all our SubCARE customers are sent standard month end reports
along with an analysis based on our experience of the magazine and its
subscribers. These can be adapted to suit your needs. We can also report on special offers, rates, promotions
and yearly trends.
- Internet Subscriptions - all
fulfilment publishers benefit from our website, mysubcare.com.
To find out more, click on SubCARE
Online.
- Subscription Marketing - we have
a number of ways to help you gain more subscribers and renewals but
each publication is different and we are always trying out new ideas
and strategies. One of our main sources of new subscribers is
the Internet however we can
also run tele-renewal campaigns, controlled circulation and reader registration
programs as well as blanket and controlled direct mailing. We
also provide for subscriber research either by telephone or by inserts
within the issue, collating and analysing the data on your behalf.
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